Learn about the competent consumer dispute resolution body and how to use its services if necessary.
In the event of a consumer dispute, consumers may refer the matter to the CNIACC – National Centre for Consumer Information and Arbitration, an independent body that helps resolve disputes between consumers and businesses through mediation, conciliation and arbitration, avoiding court proceedings whenever possible.
To submit a complaint or obtain further information about the procedure, please visit the CNIACC website: www.cniacc.pt
CNIACC – National Centre for Consumer Information and Arbitration. Head Office: NOVA School of Law – Campolide Campus, Lisbon